What We Do

Receivables Management Services

From first notice to final enforcement — a full range of debt collection and receivables management solutions for businesses of every size.

Our Offering

Tailored to Your Business Needs

Uncollected receivables affect your liquidity, your planning, and ultimately your growth. We offer structured solutions that address the full lifecycle of a delinquent account — from the first reminder to judicial enforcement and beyond.

Information Only This page provides general information about the types of services offered by ROTONDA Inkasso GmbH. It does not constitute a binding service agreement or offer. All service engagements are subject to a separate written agreement. No fees are charged for the information provided here.

Core Services

Debt Collection Services

We offer two primary approaches to debt recovery, applied depending on the age, amount, and nature of the claim.

Amicable (Pre-Judicial) Collection

The first step in any sound collection strategy. We approach debtors professionally and persistently to achieve voluntary payment without court involvement.

Formal demand letters compliant with German debt collection law

Multi-channel debtor contact (written, telephone)

Negotiation of payment plans where appropriate

Debtor address verification and skip tracing

Creditworthiness and asset assessment

Judicial & Enforcement Proceedings

When voluntary settlement is not achieved, we pursue the legally available enforcement routes to obtain and execute a title against the debtor.

Application for payment order (Mahnbescheid)

Enforcement title procurement (Vollstreckungsbescheid)

Wage and bank account garnishment proceedings

Asset disclosure (Vermögensauskunft) coordination

Coordination with licensed bailiffs (Gerichtsvollzieher)

Sector Specialisation

B2B and B2C Recovery

Different debtor types require different approaches. We are experienced in both commercial and consumer receivables.

Business-to-Business (B2B)

Commercial debt recovery requires a different register than consumer collection. We understand business relationships and balance firm recovery with preservation of commercial ties where possible.

Commercial invoice disputes and payment delays

Late payment interest under §288 BGB

SME and enterprise client mandates

Construction, wholesale, and services sectors

Business-to-Consumer (B2C)

Consumer debt collection in Germany is governed by strict legal requirements. Our processes are designed to comply fully with consumer protection law and treat debtors with respect.

Full compliance with Verbraucherrechterichtlinie

Regulated fee schedules per RDGEG / BerHG

Telecommunications, utilities, and retail receivables

Healthcare and insurance co-payment recovery

Portfolio Services

Receivables Portfolio Management

For businesses with large volumes of outstanding accounts, ROTONDA offers structured portfolio management to track, prioritize, and maximize recovery across your entire receivables book.

Portfolio Analysis

Segmentation of receivables by age, value, debtor type, and recovery probability to prioritize collection effort.

Ongoing Monitoring

Regular review of dormant claims, enforcement status updates, and management of enforcement titles over time.

Detailed Reporting

Structured reports on recovery rates, case status, and portfolio performance to support your financial planning.

Business analytics and data charts representing portfolio management

Cross-Border

International Receivables Management

German businesses operating across European borders face additional complexity when recovering foreign receivables. Our network allows us to coordinate cross-border collection proceedings efficiently.

EU-Wide Coverage

Access to partner agencies and law firms across all major European markets.

European Payment Order

Utilization of the EU European Payment Order procedure for uncontested cross-border claims.

Multilingual Communication

Debtor correspondence conducted in the relevant local language for maximum effectiveness.

How We Work

The Collection Process, Step by Step

Every mandate follows a structured process designed for transparency, compliance, and maximum recovery.

Mandate Intake & Review

You submit your claim along with supporting documentation. Our team reviews the file, validates the claim, assesses the debtor's known profile, and determines the most appropriate recovery strategy. We confirm acceptance and outline the proposed approach.

Formal Demand & Debtor Engagement

We issue a formal payment demand to the debtor, identifying ourselves as the authorized collection agent. Contact is maintained via written correspondence and, where appropriate, telephone. We document all communication and attempt to reach a negotiated solution.

Payment Plan Negotiation (Where Applicable)

Where the debtor acknowledges the debt but lacks immediate funds, we may negotiate a structured repayment plan, subject to your approval. We monitor compliance and escalate if payments are missed.

Legal Escalation

If amicable resolution fails, we initiate judicial proceedings. This typically begins with a court-issued Mahnbescheid (payment order) and, if unopposed, proceeds to an enforceable title (Vollstreckungsbescheid). We coordinate with bailiffs for physical enforcement where required.

Recovery & Final Reporting

All recovered funds are remitted to you promptly. You receive a full written report on the case, including actions taken, costs incurred, and the final outcome. Dormant claims with no assets are flagged for future monitoring.